Policy♡

♡Privacy Policy♡
At Cozelashco, your privacy matters to us.
We only collect the information we need—such as your name, email, address, and payment details—to process and ship your order smoothly.
We will never sell or share your personal information. The only time your information is shared is when it’s required to complete your order (for example, USPS or secure processors like Stripe).
All payments are handled safely through trusted systems, and we do not see or store your full card information.
If you have any questions about your privacy or how your information is used, please reach out to us at [email protected].

✉⤷Shipping Policy
Please allow 2–3 weeks for your order to be processed and delivered.
During busy seasons or depending on your location, some orders may take up to 4 weeks.
You’ll receive a tracking number by email as soon as your package ships.
If your package becomes lost, stolen, or damaged in transit, please contact USPS first. If you need additional help afterward, feel free to email us at [email protected]—we’re here to support you.

🔁 Return & Refund Policy
All sales are final.
However, if you receive an item that is incorrect, damaged, or defective, we’re happy to help.
Please email us within 48 hours of delivery at [email protected], including photos and a brief description of the issue. We’ll work with you to find a solution.
We kindly ask that you contact us before opening a dispute so we can assist you directly.

📦 Terms of Service
By placing an order with Cozelashco, you agree to the following:
All shipping and payment information must be accurate.
Delivery times may range from 2–4 weeks depending on volume.
All sales are final unless the item is incorrect, damaged, or defective.
Please contact us first with any concerns before filing a dispute.
Cozelashco reserves the right to decline or cancel any order when necessary.

✉ Contact Us
If you have any questions regarding your order, payment, or shipping, please feel free to reach out:
Email: [email protected]
Instagram: @cozelashco